“Quality and Customer Service at Timbercon are Core Values. We are proud of our reputation for excellence and integrity and will continually improve our products and services to exceed customer expectations.”
Quality and Customer Service
Timbercon is proud of our reputation for high-quality and high-reliability fiber optic solutions and products. We are AS9100D certified, ISO 9001:2015 certified, and have implemented Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP) per AS9145 standards throughout all projects and builds, as part of our initiative to get to Zero Defects.
Timbercon’s Quality Statement: “Quality and Customer Service at Timbercon are Core Values. We are proud of our reputation for excellence and integrity and will continually improve our products and services to exceed customer expectations.”
Although AS9100 was designed directly for aerospace industry quality requirements, both AS9100D and ISO 9001:2015 now contain requirements that aim to ensure product quality, process efficiency, on-time delivery, accurate documentation and enhanced customer satisfaction across multiple industries.
Our goal at Timbercon is to uphold our quality policy throughout the entire organization. In doing so, we fulfill our promise to continually improve our processes to exceed customer expectations with integrity. AS9100D and ISO 9001:2015 certification is just the latest step in our efforts to be as efficient as possible and produce the highest quality products for our customers.
Timbercon is AS9100D certified. AS9100 is a company level certification based on a standard published by SAE and focuses on the strictest of quality management system requirements for aviation, space and defense organizations. AS9100D is the most current version of the AS9100 certification.
Timbercon is ISO 9001:2015 certified. ISO9001 is a company-level certification based on standards published by ISO and focuses on quality management system requirements that demonstrate a company’s ability to consistently provide products and services that meet customer and regulatory requirements. ISO 9001:2015 is the most current version of the ISO9001 certification.
“Timbercon listened to our fiber needs and worked closely with us to design and build multiple prototypes to ensure we were pleased with the final design. Larger competitors of Timbercon are cumbersome to work with in comparison.”
Mechanical Design Engineer, General Dynamics
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